We have a Kenmore washing machine for Sears with a home protection agreement. According to Sears, the washing machine can no longer be repaired and was turned on by the technician so I could have a spare washing machine. Three months and nothing but the race. Either they are told that they cannot find the technicians` request, or they escalate my case because it takes too long – without an answer, or, or – everyone I talk to has a different excuse where or not my replacement indemnity is. After insulting the last person they offered to pay for rent, first if I can`t get my $de replacement from them, how do I get a rent refund from them? I`m making a small request this week and I`m only buying one. That`s ridiculous! The plaintiffs allege that the sear defendants breached their agreements, engaged in fraudulent business practices and were unduly enriched by the sale of „repair or replacement” protection framework contracts for equipment that Sears did not want to repair or replace. I bought a Samsung washing machine and dryer from Sears and got a 5 year repair warranty. Lately, the dryer has made a lot of noise, squeaking and snapping. When I call the Sears Home Protection, they want to hear it on the phone. Despite the noises emanating from him, they claim either that they cannot hear him, or that the sounds are completely normal. (This noise is far from normal.) You refuse to make an appointment for the repair.
We will continue to try, but if there is a class action, I want to be involved. The plaintiffs are also attempting to certify a class of Pennsylvania residents for claims under the Pennsylvania Unfair Trade Practices and Consumer Protection Law. He called Sears today and tried to get reimbursed. I was told that the work was not allowed before and that I would therefore not be paid. In addition, my contract was terminated because another contractor had worked on the system. Contractor Sears had paid for the installation. Add your protection to the home with additional refrigerators or air conditioning systems, pools, spas and more. Call 1-855-256-2467 for help or to order more coverage. I was sold an oversized heat pump in 2015 and they installed the system directly on the ground and did not draw a permit. I had the framework agreement. The system no longer works as of September 7, 2019.
They told me they had permission to replace the system last Thursday and would call me last Friday, but would not return my phone calls or emails. I think one day I will have to bring them to justice so that my system will be replaced or work again. .